Heads Up – Frequently Asked Questions

What is Heads Up?
Heads Up is a centralized health data platform that brings together lab results, wearable data, CGM readings, notes, and other clinical information into one easy-to-use dashboard. It empowers practitioners to deliver personalized, data-driven care efficiently.

What is the Client Dashboard?
The Client Dashboard provides a customizable, real-time view of each client’s health metrics. It includes:

What is the Reports & Data Storytelling feature?
This feature allows you to:

What is the Signals feature?
Signals helps you:

Which wearable devices are supported?
Heads Up supports data from Oura, Fitbit, Apple Health, Dexcom (with a delay), KetoMojo, Garmin, Withings, and many others.

Can I import labs?
Yes. Labs can be added via our Concierge Upload service or through platforms like Rupa Health.

Which lab providers are supported?
Heads Up is source-agnostic and supports lab data from Quest, LabCorp, Rupa, Genova, Stanford, and many other providers. All labs appear in one centralized view.

Can I upload historical lab data?
Yes. The Data Migration service (separate from Concierge Uploads) can import historical labs to build a complete patient history.

Can clients upload their own lab PDFs?
Yes, with the Concierge button enabled in their portal. These uploads will be reviewed and added by a provider or the Concierge team.

Can I customize dashboards?
Yes, dashboards can be customized using a drag-and-drop interface to organize metrics in a way that fits your workflow.

Are metric defaults available in kilograms or centimeters?
Yes, metric settings are supported and can be toggled in the system.

What package tiers are available?

Can I upgrade as my practice grows?
Yes. You can scale up within your tier or upgrade to the next level when needed.

What features are available as add-ons?
Depends on your tier. Examples:

What’s included in each implementation package?

Do you support EHRs?
Yes. We offer native integration with Cerbo (Elation coming soon), and iframe options for other EHRs.

Do you integrate with wearable and health devices?
Yes. Heads Up supports:

Can I integrate Heads Up with my existing EHR?
Yes. We support custom integrations via API or iframe depending on your tier.

Do you offer custom subdomains?
Yes, but only at the Clinic and Enterprise tiers and with an additional fee.

Can I track short-term or temporary clients?
Yes. You can add clients temporarily and archive them later. Archived clients do not count against your license limits.

Can I assign providers using tags?
Yes. Use tags or client sub-groups to assign specific providers to clients or view custom cohorts.

How many lab uploads are included?

Can I manage clients without wearable data?
Yes. You can create and manage profiles for clients who don’t use devices.

Where is my data stored?
All data is stored in U.S.-based, HIPAA-compliant AWS environments. We’re working on region-specific storage options.

Can I host data in Canada or Europe?
Not yet, but support for international data residency is coming soon.

Can system messages be translated into French?
Yes, but this will require coordination with our implementation team.

Can I message clients through the platform?
Yes. Secure messaging is available on both web and mobile. You can send updates, alerts, and general communications.

Do you support webinars or videos?
You can link to external content (e.g., YouTube, Vimeo) from inside the platform.

Can onboarding messages be sent in French?
Yes, though this requires additional scoping during implementation.

What support is available by tier?

What training is included?
Depends on your implementation package, but all include access to Heads Up University and recorded training resources.

What do I need for implementation?
Have the following ready:

How long does setup take?

If you have questions or would like help setting up shared reports, contact us at support@headsuphealth.com, or use the chat icon (blue circle, bottom right in the app).