Hey, everyone!
IMPORTANT: If you delete your account, it will not automatically cancel subscriptions made through your mobile device.
We don't have any control over subscriptions made through mobile devices. We'll be happy to help where we can, but in most cases, any issues you encounter will have to be dealt with through Apple or Google.
If at any point you have questions, please reach out to our support team by email or by using the little blue circle with the white smiling message icon in the lower right corner of the app.
To cancel your subscription, follow the below instructions.
On iPhone/iPad
If you subscribed on an iOS device, you'll need to cancel your subscription through your device's settings. Follow the instructions provided by apple here:
On Android
If you subscribed on an Android device, follow the instructions on the following support page to cancel your subscription:
https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DDesktop&hl=en
To Delete Your Account
Be warned: this cannot be undone and will delete all your historical data.
Go to your Account page:
Scroll down and press "Delete Account". Confirm that you're serious, and that's it! Sorry to see you go, we would love to hear why you left so we can make future users happy.
Need Help?
If you have questions, or things didn’t work out as planned please reach out to us at support@headsuphealth.com or use the little blue circle with the white smiling message icon in the lower right corner of the app and we will be more than happy to help.
Thank you!