Help! My device/app data is not accurate.

Incorrect time stamps, missing BMI data and other common issues with devices and apps

David Korsunsky avatar
Written by David Korsunsky
Updated over a week ago

When you initially connect devices such as FitBit, MyFitnessPal and Nokia/Withings to your Heads Up Health account you are prompted with a screen asking you to share certain types of information. 

For example, the screen below is shown as part of the connection process for FitBit:

If you chose not to share 'profile' information then we are unable to accurately determine your time zone. As a result, sleep data and other time stamps may appear inaccurate.

With Nokia/Withings this issue will limit our ability to calculate BMI as we need your 'height' data as part of the process.

To address this issue, please disconnect the device/app from your Heads Up Health profile. Then reconnect the device/app and ensure the profile information is shared.

If you have followed the above process and you are still experiencing issues, please let us know and we will investigate further.

Did this answer your question?