When an in-app purchase is made on mobile, there are times when an in-app payment is made, but for whatever reason, the payment information didn't reach our server. Don't worry! You've successfully paid, and it's not hard to fix this situation.
Follow these steps:
Step 1: Force quit and restart the app
Step 2: If Step 1 didn't fix your problem, click the menu in the top left corner of the app and go to the Accounts screen:
Step 3: Press Upgrade, then press the Restore Purchases button:
If you have questions, please reach out to us at firstname.lastname@example.org or use the little blue circle with the white smiling message icon in the lower right corner of the app and we will be more than happy to help.