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Using Heads Up Health on Mobile
Account maintenance
I paid, but it still says "Trial Expired"
I paid, but it still says "Trial Expired"

How to get your Heads Up account status updated when you've made an in-app purchase and it still says your trial is expired.

David Korsunsky avatar
Written by David Korsunsky
Updated over a week ago

Hey, everyone!

When an in-app purchase is made on mobile, there are times when an in-app payment is made, but for whatever reason, the payment information didn't reach our server. Don't worry! You've successfully paid, and it's not hard to fix this situation.

Follow these steps:

Step 1: Force quit and restart the app

Step 2: If Step 1 didn't fix your problem, click the menu in the top left corner of the app and go to the Accounts screen:

Step 3: Press Upgrade, then press the Restore Purchases button:

Need Help?

If you have questions, please reach out to us at support@headsuphealth.com or use the little blue circle with the white smiling message icon in the lower right corner of the app and we will be more than happy to help.

Thank you!

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