If your Apple Health data doesn't look right, we've got a couple options to re-sync.
The first option is a bit less intrusive and allows you to re-sync an individual metric (e.g. weight).
The second method is a bit more heavy handed and forces a re-sync of all Apple Health data.
The third option is to ensure you have the appropriate permissions set up within the Apple Health app itself.
Note: Please ensure you are running app version 2.11.26 or higher before you begin. If necessary, you can check for updates inside the app or download the latest from iTunes.
- Re-sync an individual metric (e.g. weight):
Tap any tile on your dashboard:
From the details screen, tap the 'Settings' button:
Scroll down and tap the Re-Sync Readings button:
You can now return to the dashboard. Depending on the amount of data, the resync could take a few minutes or a few hours. Please check back.
If unsuccessful, please proceed to method #2.
2. Re-sync all Apple Health data
A second, more aggressive approach is to re-sync all Apple Health data.
From the dashboard, tap the 'Add source' button:
Tap the Apple Health icon. Follow the prompts to disconnect:
Be sure to choose the option to delete data:
Once disconnected, follow the same steps to reconnect Apple Health.
This will force a full re-sync and should resolve any inconsistencies in your data.
3. Confirm the correct permissions within Apple Health
Open your Apple Health app and press the profile icon in the top right corner:
Scroll down to Apps:
Press Heads Up:
Verify that all your desired data points are toggled to green:
Please contact support with any other questions.