If your Apple Health data doesn't look right, we've got a couple options to re-sync.
The first option is a bit less intrusive and allows you to re-sync an individual metric (e.g. weight).
The second method is a bit more heavy handed and forces a resync of all Apple Health data.
Note: Please ensure you are running app version 2.11.26 or higher before you begin. If necessary, you can check for updates inside the app or download the latest from iTunes.
- Resync an individual metric (e.g. weight):
Tap any tile on your dashboard:
From the details screen, tap the 'Settings' button:
Scroll down and tap the Re-Sync Readings button:
You can now return to the dashboard. Depending on the amount of data, the resync could take a few minutes or a few hours. Please check back.
If unsuccessful, please proceed to method #2.
2. Resync all Apple Health data
A second, more aggressive approach is to resync all Apple Health data.
From the dashboard, tap the 'Add source' button:
Tap the Apple Health icon. Follow the prompts to disconnect:
Be sure to choose the option to delete data:
Once disconnected, follow the same steps to reconnect Apple Health.
This will force a full resync and should resolve any inconsistencies in your data.
Please contact support with any other questions.