Care Team Access is the easiest way to share your Heads Up profile with your doctor, family members or anyone else in your care team. Other Heads Up users can also securely share their profile with you.

Note: At this time Care Team is only available on the web application. 

Granting Access

Open the web app, in the left-hand navigation menu, click the arrow to the right of your name and then click Data Sharing. On the Care Team page select the My Shares tab and click Grant Full Access to my Record:

 Enter the email address of the person you'd like to share your records with, read the agreement and share. This will email the invitee an invitation, if the invitee doesn't have a Heads Up account they will have to sign up for one to view your records (see below, Accepting Access & Viewing Records).  

After you have sent the invitation, you will now see the newly invited person listed under the My Shares tab. A few things to note about this tab, it shows you the Latest Access (the last time the invitee accessed your records), the date at which they Accepted the invitation, and most importantly has the Revoke access button, which removes the invitee from the list and no longer allows them to access your records:


Accepting Access & Viewing Records

Step 1: Check your email for your invitation, the subject line will read "You have been granted access to Joe Somebodies Heads Up profile!", once you've located and opened the email click Accept Invitation. Upon clicking Accept Invitation you will be routed to the Heads Up Sign-In page. If you don't have an account, you will need to sign up for one to view the records. If you have an account, please sign in. Note: if you already have an account and have previously signed in, upon clicking Accept Invitation within the invitation email, you will be routed to the Heads Up dashboard.

Step 2:  Open the web app, in the left-hand navigation menu, click the arrow to the right of your name and then click Data Sharing. On the Care Team page select the Shared With Me tab and click the Accept button.

Upon clicking the Accept button it will turn into a View button. To view the shared records, click View:

The View button will route you to the dashboard of the shared profile. While you are accessing the shared profile, there will be a pink notice at the top of the screen reminding you of which profile you are viewing. 

At this point you can navigate the dashboard as if it were your own. My Data page is the general location for Medical Records. My Files may contain images, documents, pdf's, etc. If you need any assistance here, please contact us

To exit viewing the shared profile click Cancel within the bright pink notice field and it will return you to your profile:

If you have any questions, please hit us up!

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