Hey, everyone!

If you have issues with your Keto-Mojo data syncing to Heads Up, this article is for you.

If at any point you have questions, please reach out to our support team by email or by using the little blue circle with the white smiling message icon in the lower right corner of the app.

This article was updated on May 23, 2022. If you see any discrepancies or anything that needs to be updated, edited, or if you just want to leave us some feedback, let us know.

Fixing the Connection

The first step is to confirm you have the latest version of the Keto-Mojo Classic app. Heads into the app store or play store and check for an update.

Second, ensure that you are connected to MyMojoHealth inside the Keto-Mojo app and the data is synced to the MyMojoHealth cloud.

Head over to the Keto-Mojo app, tap the gear icon in the top right corner to open the Settings:

Make sure you are logged in:

Once you've logged into your My Mojo Health account, tap Sync to ensure all of your Keto-Mojo data has synced to the My Mojo Health cloud. Double-check the date to make sure it's the current date:

You can check that everything is syncing as expected by visiting your MyMojoHealth account.

Re-connecting Keto-Mojo Inside Heads Up Mobile App

Open the Heads Up mobile app and tap Add Source and then tap the Keto-Mojo tile and disconnect and reconnect the source:

Once the connection is complete, you will be given the option to add the Keto-Mojo tiles to the dashboard. Click Ok:

Please give it a couple of minutes and check the Heads Up dashboard to ensure the data comes through as expected.

Uninstall/Reinstall the Apps

If the data is still not coming through, it may be necessary to uninstall/reinstall the Keto-Mojo Classic and/or the Heads Up Health app. Please do so, and repeat the steps above.

Re-connecting Keto-Mojo on the Heads Up Web App

First things first, sign into the Heads Up web app.

In the top right corner, click Connect Data > Devices & Apps:

Disconnect Keto-Mojo

Hover over Keto-Mojo and click Disconnect:

Reconnect Keto-Mojo

Click Keto-Mojo and follow the prompts to authorize the connection using your MyMojoHealth credentials:

Once the connection is complete, you will be given the option to add the Keto-Mojo tiles to the dashboard. If the check is unclickable, the tile is already on the dashboard. Click Ok:

Please give it a couple of minutes and check the Heads Up dashboard to ensure the data comes through as expected.

Uninstall/Reinstall the Apps

If the data is still not coming through, it may be necessary to uninstall/reinstall the Keto-Mojo Classic. Please do so, and repeat the steps above.

Need Help?

If you have questions, please reach out to us at support@headsuphealth.com or use the little blue circle with the white smiling message icon in the lower right corner of the app, and we will be more than happy to help.

Thank you!

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