Hey, everyone!

This article will show you how to connect your LibreView account to Heads Up.

If at any point you have questions, please reach out to our support team by email or by using the little blue circle with the white smiling message icon in the lower right corner of the app.

This article was updated on January 3, 2023. If you see any discrepancies or anything that needs to be updated, edited, or if you just want to leave us some feedback, let us know.

Note: At this time, you can only complete the LibreView connection on the Heads Up web application. The connection process is not available on the mobile app; however, the data will still sync to the mobile app once connected on the web.

The sign-in process must be completed in one web browser within the same session. Closing the browser or accessing the authentication code in a different browser will cause the sign-in to fail.

First Things First

The LibreView platform now requires two-factor authentication in order to access your account.

You will first need to go into your LibreView account and configure a two-factor authentication method, either using email or SMS before you will be able to connect to your device on Heads Up.

Heads Up can only use your primary 2FA method.

Once you have successfully configured your LibreView account for 2FA, then proceed to the How-to section for further guidance on connecting to your device.

The How-to

Head over to your Dashboard and click Connect Data > Devices & Apps:

Click on LibreView(Beta):

Sign in with the credentials you use to log into your Libre account and click Save:

Check your email, the one you use for your Libre account, and enter the Authentication Code in the field titled Authentication Code and click Save:

Once the connection is complete, you will have the option to add the Glucose tile to the Dashboard. Click Ok:

Once this step is complete, your latest Libre data will start flowing in and be reviewable within all the app's features.

Need Help?

If you have questions, please reach out to us at support@headsuphealth.com or use the little blue circle with the white smiling message icon in the lower right corner of the app, and we will be more than happy to help.

Thank you!

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