Heads Up may engage and use certain third-party data processors (“Sub-Processors”) to provide services to our customers. These Sub-Processors may have access to personal data provided directly by Heads Up or our clients (“Client Data”) in order to perform the contracted services or enable requested features related thereto. This page provides important information about the identity, location, and role of each Sub-Processor.
We currently use the below list of Sub-Processors to provide infrastructure services, customer support, service administration services, marketing services, and email notifications. Please note that not all Sub-Processors are used in the provision of all services we provide, and some may only be involved in assisting with the provision of specific services.
Last Updated 12/07/2022
Subprocessor | Service Provided | Data Processed | PHI? |
Amazon AWS | Cloud Hosting | Web Application and Databases | Yes |
Segment | Event Data Processing | Event Data Transmission | No |
Appcues | In-App Tooltips and Modals | Event Data Transmission | No |
Intercom | Customer Support | Customer Support Inquries | No |
GoDaddy | Domain Hosting | Website | No |
HotJar | Session Tracking | Session Clicks | No |
Stripe | Billing | Customer Email and Financial Data | No |
Sales & Marketing Sub-processors
These sub-processors receive minimal data used for marketing and outreach to existing customers and prospective customers.
GoHighLevel | Marketing | Email Addresses | No |
Meta | Marketing | Email Addresses | No |
Marketing | Email Addresses | No | |
Google Ads /G Analytics / Youtube | Marketing | Email Addresses | No |
Marketing | Email Addresses | No | |
Drip | Marketing | Email Addresses | No |
Mandrill | Marketing | Email Addresses | No |
Need Help?
If you have questions, please reach out to us at support@headsuphealth.com or use the little blue circle with the white smiling message icon in the lower right corner of the app, and we will be more than happy to help.
Thank you!