Heads Up may engage and use certain third-party data processors (“Sub-Processors”) to provide services to our customers. These Sub-Processors may have access to personal data provided directly by Heads Up or our clients (“Client Data”) in order to perform the contracted services or enable requested features related thereto. This page provides important information about the identity, location, and role of each Sub-Processor.

We currently use the below list of Sub-Processors to provide infrastructure services, customer support, service administration services, marketing services, and email notifications. Please note that not all Sub-Processors are used in the provision of all services we provide, and some may only be involved in assisting with the provision of specific services.

Last Updated 12/07/2022

Subprocessor

Service Provided

Data Processed

PHI?

Amazon AWS

Cloud Hosting

Web Application and Databases

Yes

Segment

Event Data Processing

Event Data Transmission

No

Appcues

In-App Tooltips and Modals

Event Data Transmission

No

Intercom

Customer Support

Customer Support Inquries

No

GoDaddy

Domain Hosting

Website

No

HotJar

Session Tracking

Session Clicks

No

Stripe

Billing

Customer Email and Financial Data

No

Sales & Marketing Sub-processors

These sub-processors receive minimal data used for marketing and outreach to existing customers and prospective customers.

GoHighLevel

Marketing

Email Addresses

No

Meta

Marketing

Email Addresses

No

Linkedin

Marketing

Email Addresses

No

Google Ads /G Analytics / Youtube

Marketing

Email Addresses

No

Twitter

Marketing

Email Addresses

No

Drip

Marketing

Email Addresses

No

Mandrill

Marketing

Email Addresses

No

Need Help?

If you have questions, please reach out to us at support@headsuphealth.com or use the little blue circle with the white smiling message icon in the lower right corner of the app, and we will be more than happy to help.

Thank you!

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