Here are the suggested steps for troubleshooting Keto-Mojo sync issues:
- Are you running iOS version 11 or higher?
The Keto-Mojo app is supported on iOS 11 or higher. Please check to ensure you are running a supported version.
You can check this in your iPhone settings:
- Is bluetooth turned on?
Please double check bluetooth is enabled. Sometimes bluetooth can become disabled when the iPhone enters/exits 'Do not disturb' mode or 'Airplane' mode.
- Have you inserted the correct adapter?
The bluetooth adapter looks similar to the calibration strip that comes with the ketone test strips. Please ensure you have not mistakenly inserted the ketone calibration strip:
- 'Force-quit' the Keto-Mojo app
Many common issues can be fixed by performing a 'force-quit' on the Keto-Mojo app. This essentially reboots the app. To perform a force quit, simply double-tap the home button and then 'swipe up' to force quit.
See this article from Apple if you are unsure on the process.
- Reboot iPhone:
If the 'force-quit' process above did not help, please restart your phone and try to sync again.
- Defective bluetooth connector:
If you have inserted the bluetooth connector into your meter and the blue light on the connector is not illuminating, you will see the message below. This may indicate a faulty bluetooth connector. Please contact firstname.lastname@example.org for support on this issue.
- Delete and re-install app
As a last resort you may need to delete the Keto-Mojo app. After deleting the app, restart your phone, download the latest version of the Keto-Mojo app and perform a sync.
If none of the above resolve the issue, please contact email@example.com