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Help! I cannot log into Heads Up.
Help! I cannot log into Heads Up.

This article will cover a couple of steps to help you regain access to your Heads Up account.

Brian Haltom avatar
Written by Brian Haltom
Updated over 2 years ago

Hi everyone!

In some instances, updates and database changes to the Heads Up app may alter your ability to access your Heads Up account. Worry not; it is correctable.

This article will cover a couple of steps to help you re-access your Heads Up account.

If you have questions at any point, please contact our support team by email or using the little blue circle with the white smiling message icon in the lower right corner of the app.

This article was updated on October 5, 2022. If you notice anything out of date or missing, please, reach out to our team at support@headsuphealth.com, and we will be happy to get it updated.

Clearing Your Browser Cookies

Cookies often store your settings for a website, such as your login status.

Clearing your browser cookies ensures you get to start your new Heads Up session from scratch.

Below are the three most common browsers and how to clear their cookies:

How to quickly remove Cookies in Chrome?

Chrome

On your computer, open Chrome.

  1. At the top right, click More (three dots) > Settings (gear icon).

  2. Click Privacy and security > Cookies and other site data.

  3. Click See all site data and permissions.

  4. At the top right, search for the website's name.

  5. To the right of the site, click Remove (trash can).

  6. To confirm, click Clear.

  7. Refresh your browser.

  8. Try the Heads Up login again.

Firefox

On your computer, open Firefox.

  1. Heads over to app.headsuphealth.com.

  2. Click the padlock (lock icon) at the left of the address bar.

    Fx89SiteInfo-ClearCookies

  3. Click Clear cookies and site data...

  4. Refresh your browser.

  5. Try the Heads Up login again.

Safari for Mac

On your computer, open Safari.

  1. Click Safari. It's a menu item in the top-left corner of the screen. Clicking it prompts a drop-down menu.

    • If you don't see this option, make sure that Safari is the front window by clicking it.

  2. Click Preferences…. This option is in the middle of the Safari drop-down menu. Doing so opens a pop-up window.

  3. Click the Privacy tab. It's at the top of the Preferences window.

  4. Click Manage Website Data…. You'll find this option in the "Cookies and website data" section of the window. Clicking it brings up a window with a list of all of your browser's cookies.

  5. Using the search in the top right corner, search for headsuphealth.com, click the website from the list and click Remove All.

  6. Refresh your browser.

  7. Try the Heads Up login again.

Reset Your Password

If clearing your cookies didn't do trick, try resetting your password.

Resetting your Heads Up password is super simple. You can start the process here and review the full how-to article here.

Still, Need Help?

If you have questions or you're still receiving any error messages or cannot log in, please reach out to us at support@headsuphealth.com. Share any complications or error messages you're seeing, and we will be more than happy to help.

Thank you!

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