Help! My device or app is not updating.

Troubleshooting steps for devices and apps that are not updating

David Korsunsky avatar
Written by David Korsunsky
Updated over a week ago

Sometimes devices and apps get stuck and data may not be updated in your Heads Up profile. Here are some steps to help troubleshoot the issue:

  1. First, ensure the device or app is showing the latest data. For example, you may step on a Fitbit wireless scale every morning, but the readings are not making it to the Fitbit app. This is an issue with the device/app that will need to be resolved first. Contact the device or app support team if necessary.

  2. Sometimes it can help to disconnect and reconnect the device or app. Here are the steps:

2a. Open the Connect Data menu. Depending on the device or app, please open the Devices & Apps - Group 1 or the Devices & Apps - Group 2 folder:

2b. Once you've found your device or app, click on the appropriate icon to disconnect it from your profile. Close the window to refresh your account.

3. Next, follow the same process from 2a & 2b to reconnect your device or app. This should force a re-sync and your Heads Up account should now be updated.
4. If the re-sync is unsuccessful in syncing your new data, please do not hesitate to hit us up!

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