Hey, all!

This article will go over a few steps to troubleshoot your Apple Health connection to Heads Up.

If at any point you have questions, please reach out to our support team by email or by using the little blue circle with the white smiling message icon in the lower right corner of the app.

This article was updated on December 30, 2021. If you see any discrepancies or anything that needs to be updated, edited, or if you just want to leave us some feedback, let us know.

Some Things to Know

The data from Apple Health can only sync and re-sync from an iPhone.

After any syncing or re-syncing is complete, please ensure you can see the data in the Heads Up mobile app prior to visiting the Heads Up web app.

If the data is not present in the mobile app, the data will not show in the web app.

To view a list of all the supported data types from Apple Health, please visit the article: "Which metrics can I sync from Apple Health?"

Note: Please uninstall and reinstall the Heads Up mobile app to acquire the latest stable version. At the time of this article, this version is 4.1.8.

Confirming you have the correct access rights set in Apple Health

Open your Apple Health app and press the profile icon in the top right corner:

Scroll down and press Apps:

Press Heads Up: 

Verify that you have set all your desired data types to green: 

Re-syncing your Apple Health data

From the dashboard, tap the Add Source button:

Tap the Apple Health icon:

Then tap Disconnect:

Be sure to choose the option to Delete Data:

Once disconnected, follow the same steps to reconnect Apple Health. For instructions on connecting to Apple Health, please click here.

This will force a full re-sync and should resolve any inconsistencies in your data. 

Uninstalling/Reinstalling the Heads Up

If the previous steps were unsuccessful, please uninstall and reinstall the Heads Up mobile app on a good internet connection.

Uninstalling: Hold down the Heads Up icon on your iPhone and tap Remove App. On the ensuing pop up select Delete App and tap Delete.

Do not worry; you will not lose your Heads Up data when deleting the app. It is safe and secure on our encrypted servers.

Reinstalling: Head into the App Store on your iPhone and search for and tap Heads Up Health. Tap the cloud download icon or Get to download the app.

Once the download is complete, tap the Heads Up app and sign in.

Upon signing into the Heads Up app, the app will prompt you to reconnect Apple Health and select the necessary data access rights.

Once complete, your data should be syncing to Heads Up.

Need Help?

If the methods listed above are unsuccessful in re-syncing your Apple Health data, or if you have any questions, please reach out to our support team here, or use the little blue circle with the white smiling message icon in the lower right corner of the app for further assistance.

Thank you!

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